I) What should I do if the product is not what I ordered or has arrived broken?
If the product received is not what you ordered, or broken, please contact isports immediately 044 43300441 and return the product. Moreover, if you receive a package that looks to have been tampered with, do not accept it and contact us for further guidance. You have 2 options in case of returns: you may either request for a full refund of the price you paid for it or ask for a fresh product delivered to you. In either case, the returns shipping charges shall be refunded to you without fail..
Please note that the product should be returned in its original condition along with the original invoice and price tag/sticker/seal wrap intact on the product, with no visible marks of usage or wear and tear. We strongly recommend that you use a recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.
II) What is the 10-day replacement policy for manufacturing defects?
All of our products come with the standard manufacturer’s warranty. If you find a manufacturing defect in the product, please inform us within 10 days of delivery. We shall offer you a replacement or refund at no extra cost to you. Racket strings do not carry any warranty (even for a day) and is not covered under this policy. If you receive a sealed racket but notice any damage in the grip (which may be normal wear out due to weather conditions) , a replacement grip will be provided free of cost by us.
III) Can I cancel an order?
Yes, If the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). However, once the order has been shipped, any request for cancellation shall incur two-way return shipping cost, which shall be additionally borne by you. Kindly email us at firstname.lastname@example.org for any cancellation requests immediately. We will have the sole right to decide whether the order has been shipped or not
IV) How will I get the refund on cancellation /returns?
You will receive the refund in the same manner in which you made the original payment ie. Credit card/ cheque. Please allow 14 days from the receipt of the returns by us for further processing.
VI What if there is a dispute regarding returns?
In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it. In case of arbitration for a dispute, it shall be subject to Chennai jurisdiction only. Isportsonline.in’s liability to any claims will only be limited to the cost of the product in question.